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online

Zweigstelle
onleihe schwaben
Autor:Brownlee, David
Titel:Customer Service: Handling Abusive Customers
Erschienen:LinkedIn, 2018. - 00:39:50.00
Interessenkreis:elearning
Annotation:What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee-the author of Rock Star Customer Service-as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.

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Mediennr Zweigstelle Standort Status
70281163 onleihe schwaben online

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