Belletristik

Status
online

Zweigstelle
onleihe schwaben
Autor:Toister, Jeff
Titel:Phone-Based Customer Service
Erschienen:LinkedIn, 2016. - 00:52:10.00
Interessenkreis:elearning
Annotation:Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.

Exemplare

Mediennr Zweigstelle Standort Status
70282801 onleihe schwaben online

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