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Toister, Jeff
Human Resources: Running Company Onboarding
LinkedIn , 2016 - 00:42:49.00
The first step in converting a promising job candidate into a successful employee lies in your organization's onboarding process. How can you improve an employee's first days and weeks on the job? ...
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Toister, Jeff
Innovative Customer Service Techniques
LinkedIn , 2016 - 00:43:21.00
Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shar...
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Toister, Jeff
Managing Customer Expectations for Managers
LinkedIn , 2016 - 00:26:16.00
Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually delivers. Custome...
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Toister, Jeff
Phone-Based Customer Service
LinkedIn , 2016 - 00:52:10.00
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the ...
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Toister, Jeff
Serving Customers Using Social Media (2016)
LinkedIn , 2016 - 00:43:19.00
Learn how to create a winning customer service strategy for social media platforms such as Twitter, Facebook, Yelp, and TripAdvisor. By adapting customer service principles to the unique challenges...
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Toister, Jeff
Using Customer Surveys to Improve Service
LinkedIn , 2015 - 00:52:10.00
Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions ...
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Toister, Jeff
Working with Upset Customers
LinkedIn , 2015 - 00:55:00.00
More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. ...
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Toister, Jeff
Instructional Design: Adult Learners
LinkedIn , 2014 - 00:45:34.00
Adult learners have specific needs that have to be considered during the instructional design process. In this course, one in a series on instructional design, Jeff Toister explores the best practi...
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Toister, Jeff
Instructional Design: Needs Analysis
LinkedIn , 2014 - 01:25:37.00
Need to understand the training requirements of your learners? A needs analysis is the first step of any ADDIE-aligned instructional design process. Join Jeff Toister in this installment of Instruc...