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Brownlee, David
Serving Customers in a Continuously Changing World
LinkedIn , 2021 - 00:32:36

Customer service today brings new challenges, new protocols, and new attitudes. As a service provider, you must be prepared with solid solutions if you want to continue doing business in the post-C...
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Brownlee, David
Customer Service and Support During Economic Downturns
LinkedIn , 2020 - 00:36:16

Financial fallouts send shock waves through your customer base. The individuals seeking out your business will likely feel uncertain, fearful, and more concerned about how they spend their money. A...
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Brownlee, David
What You Need to Know to Get Started with Your Training Program
LinkedIn , 2020 - 00:40:30

Team training is hard. Training on a mass scale is even harder. With so many different moving parts-from creating content, to getting executive buy-in, to motivating your team to engage with the tr...
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Brownlee, David
Aligning Customer Experience with Company Culture
LinkedIn , 2019 - 00:39:15.00

Customer experience is emerging as the key driver of growth and a key differentiator for brands that do it well. But it can't be an afterthought. Great customer experience should be woven into the ...
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Brownlee, David
Build Your Own Professional Training: Quick Start Guide
LinkedIn , 2019 - 00:38:12.00

So you want to develop a successful training program. Where do you start? Right here! This fun and fast-paced course is for people with little or no experience building internal training-but who ne...
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70274233

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Brownlee, David
Retail Customer Service Management and Coaching
LinkedIn , 2019 - 00:36:20.00

Do you want to bring out the best in your young employees? It can be challenging to get great performance from people who are brand new to the workforce. However, with the right leadership, young e...
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70240221

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Brownlee, David
Customer Service: Handling Abusive Customers
LinkedIn , 2018 - 00:39:50.00

What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this cours...
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